Responsible Gaming Policy

ee77 — A Safe & Healthy Gaming Experience

ee77 believes entertainment is meaningful only when it stays within limits. Our responsible gaming tools help you play in a healthy and controlled way.

Our Commitment

Gaming Should Be Fun, Not a Source of Stress

At ee77 we always believe online gaming is a form of entertainment — and it should stay that way. When gambling or betting starts to have a negative impact on your daily life, family, or finances, it is no longer entertainment.

ee77 is committed to providing a safe and transparent environment for players in Bangladesh. Our platform includes tools that help you manage your playing time, budget, and overall experience. On this page you will find out how to use these tools and where to get help if you need it.

Please remember — you must be at least 21 years old to play at ee77. We strictly prohibit gaming for minors and this policy is firmly enforced.

Core Principles

Our Commitment to Responsible Gaming

Age Verification

Age verification is mandatory when opening an account at ee77. Only individuals aged 21 or older may play. We regularly review accounts to prevent minors from accessing the platform.

Deposit Limits

You can set your own daily, weekly, or monthly deposit limits. Once set, a limit takes effect immediately. A cooling-off period applies if you wish to increase a limit.

Time-Out Feature

If you feel you need a break, you can take a time-out of 24 hours to 30 days yourself. During this period your account will be temporarily suspended and you will not be able to participate in any games.

Self-Exclusion

If you want a longer break, use the self-exclusion option. Activating it will close your account for a set period or permanently. Once this decision is made, reactivation before the period ends is not possible.

Betting History & Statistics

At ee77 you can view your full betting history, deposit and withdrawal details, and time-based statistics. This information will help you review your own habits.

24/7 Support

Our support team is always ready to help with any gaming-related concerns or issues. Contact us via live chat or at [email protected] in Bengali or English.

Control Tools

Stay in Control

ee77 provides practical tools that let you manage your gaming experience entirely on your own terms. These tools are available in Account Settings or can be activated through the support team.

Each tool is designed so that whenever you feel the need, you can take control of your gaming right away — with no waiting.

01

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Reducing the limit is immediate; increasing it takes effect after a 7-day cooling period.

02

Loss Limit

Set a cap on how much you are willing to lose within a given time period. Once the limit is reached, betting will stop automatically.

03

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, you will receive a warning and the session will end.

04

Reality Check

A summary of your playing time and spending will be shown at regular intervals so you can make informed decisions.

Warning Signs

When Should You Seek Help?

If gaming has become a source of stress rather than enjoyment, check the signs below. If one or more apply to you, contact ee77's support team or activate the tools yourself.

  • You are spending more than your budget and feel you have to keep playing to win back lost money.
  • You are hiding gaming-related information from family or friends, or lying about it.
  • You have tried to stop gaming but could not, or you feel restless when you stop.
  • You are prioritising gaming over work, studies, or family responsibilities.
  • You are betting with borrowed money or money taken from others.
  • You feel irritable or mentally uncomfortable when you are not gaming.
  • You tend to play more when you win and cannot stop playing even when you lose.
Age Limit

The 21+ Age Limit Is Strictly Enforced

21+

For Adults Only

You must be at least 21 years old to open an account and take part in gaming or betting at ee77. Age is verified at registration and additional identity documents may be requested in cases of doubt.

If anyone manages an account on behalf of a minor or helps a minor access the platform, that account will be permanently closed and deposited funds may be forfeited.

A note to parents — use password protection on your devices and keep your ee77 account details out of reach of children.

We Are Here If You Need Help

Contact our support team for any gaming-related concerns, to set a deposit limit, or to learn about self-exclusion. Our agents are available 24 hours a day, 7 days a week in Bengali and English.

Email: [email protected]  |  Live Chat: 24/7

Detailed Guide

How to Use Self-Exclusion & Time-Out

Self-exclusion is a feature that lets you voluntarily remove yourself from the ee77 platform for a set period or permanently. During this time, your account cannot be reactivated for any reason.

To activate self-exclusion, contact the support team via ee77's live chat or email. Your account will be suspended as soon as your request is confirmed. During this period you will not receive any promotional communications.

A time-out lets you take a shorter break. You can take a time-out ranging from 24 hours up to 30 days. Once the period ends, you can log in normally.

Reducing a deposit limit takes effect immediately. However, a request to increase a limit takes at least 7 days to come into effect — this delay is intentional so you have the opportunity to reconsider the decision.

You can contact our support team to find out more about any responsible gaming features or tools on the ee77 platform — they are ready to answer all questions in Bengali.

External Support

Ways to Access Professional Help

Gaming addiction is a mental health issue. Seeking professional help is not a sign of weakness — it is a courageous step.

Family Doctor

As a first step, speak with a doctor you know. They can refer you to the right specialist.

Mental Health Counsellor

A psychologist or counsellor who specialises in behavioural addiction can help you change your gaming habits.

Support Groups

Support groups of people facing the same challenges often play an effective role alongside professional treatment.

Government Mental Health Services

Free or low-cost consultations are available at the mental health departments of government hospitals in Bangladesh.

Common Questions

Responsible Gaming FAQ

After logging into your account, go to the Responsible Gaming section in Account Settings. There you will find options to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. If you have trouble with the settings, contact us via live chat or at [email protected].

Your account cannot be reactivated before the self-exclusion period ends. Once the period is over, you may contact the support team to request reactivation. For permanent exclusions, reactivation is not possible.

A time-out is a short-term break — from 24 hours up to 30 days. Your account reactivates automatically when the period ends. Self-exclusion is a long-term or permanent decision that cannot be reversed before the period expires. Self-exclusion is the right choice for players who want to seriously control their gaming.

Any balance remaining in your account when you take a self-exclusion is withdrawable. Contact the support team and ee77 will arrange to return your balance in accordance with the applicable rules.

Start by talking to them openly — without judgment and with empathy. Show them this page and let them know about ee77's support tools. If needed, contact [email protected] on their behalf to request a self-exclusion. You may also want to seek professional mental health support.

The minimum deposit at ee77 is ৳100 (for each payment method). Bet wisely and always deposit only an amount whose loss would not affect your daily life.
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